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FAQ

  • D/bip

01 Do I have to add something to my IT infrastructure?

No, you don’t. DERWID offers outsourced services.

02Where is my data located?

Data is located in a high availability data center in Munich.

03 Who can see my data?

Other than your business partners – as far as they are concerned, only DERWID employees can.

04 When is the service available?

Our service system is available 24 hours a day, 7 days a week.

05 I have heard you offer services based on document packages: how does this work?

For our services D/cct, D/van and D/arc and others we use document packages.
We modulate the packages on the basis of the real number of documents processed by your company and “consequently” propose a package that reflects your individual needs. The bigger the package – i. e. a higher number of documents included, the less the single document costs.

06 What if I exceed the number of documents included in my package?

Toward the end of the year we check the actual number of exchanged documents: if the traffic has increased, we propose to pass to the consecutive bigger package, more convenient for your company. You choose whether to change it or not: if you subscribe to it before the end of the year, the new package will be backdated to the past year.

07 I need your support: do I have to pay?

In all our packages, support hours are included, proportionate to the size of the package. If you exceed the available hours, when necessary, we will evaluate the situation together.

08 Could I use EDI technology to integrate with my suppliers?

Sure, it’s an interesting opportunity to simplify your company’s document management. If you integrate both purchasing and sales cycles, you can manage all documents transmitted via EDI without printing them and archive them directly in an electronic format.
Payback time can be easily calculated before the beginning of the project and in this case is significantly shortened.
Contact us for a more in-depth analysis.

09 How do I cancel the service?

It is sufficient to send us a written communication, in which you explain that your company no longer wishes to use our services. The withdrawal is effective immediately.
With DERWID’s FAIR USE approach you aren’t bound to two-year, three-year or longer agreements: you can withdraw from the agreement at any time.

  • D/cct

01 What is EDI?

EDI stands for Electronic Data Interchange. When using EDI technology, all documents such as orders, invoices, delivery notes, etc., traditionally sent as paper documents, are exchanged in electronic format.

02 Who can I do EDI with?

With all of your business partners: clients, suppliers, distributors, etc. independently from their nationality.
Industries in which EDI is traditionally used are for example automotive, do-it-yourself, retail chains, furniture, etc.

03 Do I need specific know-how to do EDI with you?

No particular or additional know-how is required: you will continue working as you always have. DERWID will be your EDI department and will deal with everything regarding EDI such as contacts, tests and controls.

04 Do I need to change my method of work?

No, you will continue working as you always have, with the advantage of automated input of documents.

05 Which documents can be sent and received?

Every type of document, both commercial and logistical: orders, invoices, delivery notes, price lists, CAD drawings, IftMin, IftMbp, IftMbc, etc. You only need to have the format implementation guidelines.

06 Which formats do I have to use?

The most convenient for you: you can easily use your ERP export.

07 Which formats do you support?

DERWID supports all kind of formats, standard or not: any possible ERP format, but also special formats for customized integrations.
For example we support: edifact, x12, euritmo, indicod, filconad, angaisa, metel, etc. ERP formats such as Navision, AX, Sap, e/, etc.

08 I change my ERP system: do I have to change also my EDI/Business Integration system or my EDI supplier?

No, it isn’t necessary. If you change your ERP system, DERWID service keeps functioning.
With FAQs No. 6 and No. 7 above, we explain you how this is possible.

09 How long does it take to activate a flow?

It depends on how many partners are involved. At least one week is needed for the activation of a flow.
DERWID could do immediate activations, but you must consider that in an EDI integration many subjects could be involved who have to be coordinated: your company and your business partner, EDI and VAN providers of both companies and sometimes also both ERP companies.

10 My format is different from my business partners’: what can I do?

It’s not a problem: you can always transmit to DERWID using your format, we will then translate it into your business partners’ formats.

11 The contents in my ERP export are different from those required by my business partners: what can I do?

Continue using your ERP export: DERWID transmits to your partner only the required contents.

12 In my ERP export some data that my partner needs is missing: what can I do?

DERWID creates automated updates. You give us the missing data in another format such as database, chart or others and we will create the automation so that your partner receives all the data they need.

13 I don’t want my partner to receive the wrong documents: what can I do?

DERWID checks the data before it is sent to your client, in order to anticipate their controls. If there is any error, DERWID sends you a notification with the instructions to verify or correct it. The control system is constantly updated both through changes by your partner and through errors that have already occurred.

14 How long does it take you to send us the documents?

As soon as the document is received by our system, it is elaborated. As for the sending: documents can be sent immediately or grouped and sent according to the addressee’s or sender’s needs.

15 How do I know if my data was received?

When data is received, DERWID’s system sends a confirm notification.

16 How do I know if any data wasn’t sent?

DERWID sends an error message to inform you that some documents were blocked and the reason why.

17 What is included in my D/cct package?

The package includes:
– number of exchanged documents, corresponding to your current needs
– support hours necessary for any possible explanations, according to the amount of exchanged documents
– number of partners, corresponding to the size of the package
– number of plants, corresponding to the size of the package

18 How much does D/cct package cost?

Our solution is formed by an initial cost and an annual cost.
The initial cost is needed for the technical work to map flows into the system and to configure the rules for a correct conversion and control operation.
The annual cost depends on the number of exchanged documents.

  • D/van

01 What is D/van?

Read the answer on D/van > Value Added Network.

02 My communication channel is different from my business partners’: what can I do?

It’s not a problem. You transmit to DERWID through a unique channel, independent from the channels your business partners are using. DERWID uses all the technologies available on the market, for example: x400, van, as2, sftp, ftp, soap, oftp, oftp2, etc.

03 Can you assure the transmission security?

We guarantee all data is elaborated, delivered or made available for collection through secure protocols. Only authorized users can access the data.

04 Does a sender/addressee guarantee exist?

Sure. We guarantee the addressee’s data is truly sent from the specified sender and vice versa we guarantee the sender’s data is sent to the specified addressee.

05 What is included in my D/van package?

The package includes:
– number of exchanged documents, corresponding to your current needs
– number of partners, corresponding to the size of the package
– number of plants, corresponding to the size of the package
– price of the transmission, depending on the technology you use

06 How much does D/van package cost?

It depends on the combination of these three elements: VAN technology used, size of the transmitted documents and frequency of the transmission.

07 VAN is a cost: can I minimize it?

Yes, thanks to DERWID it is possible for two reasons:
– the configuration of our system allows us to add transmission rules and group the sending, optimizing processes and dropping costs;
– DERWID’s accessibility to many already active direct transmission channels allows us to save both money and time.

  • Generic

01 Ftp does not connect: what can I do?

Check that your client is set on passive mode.

02 I don’t receive your emails: what can I do?

1. Check if your mail server works: do you receive any other emails from other addresses?
2. If you receive mail from others, check if DERWID’s mail is in the spam folder.
3. Haven’t you found our emails yet? Contact us.

03 When do the goods arrive?

You have to ask your supplier.
DERWID is only your supplier’s EDI provider: we deal only with data transmission and translation. For lack of data, missing goods, non-payments or similar, you have to contact your partner.